Shop Policies

PROCESSING TIME:

As I am one person, I will do my very best to send you your new crystals as soon as possible. With current website and order traffic, the processing time is 1-7 business days and shipping takes 1-5 business days. 

RETURNS/REFUNDS/DAMAGED ITEMS:

I do not accept returns or refunds. If an item is broken or damaged, I can not refund you as I put a lot of time and effort into packing crystals so that they do not break during transit. USPS also insures your order, so if something does happen to break during transit, please file a claim with USPS here... https://www.usps.com/help/claims.htm

I pack the crystals with bubble wrap and place fragile stickers on every order, so please understand that the claim has to go through USPS, and not me. 

MISSING ITEMS:

Please contact me upon opening your package if something is missing within 3 days of receiving your order so that I can send the missing item to you. 

REMINDER:

I appreciate every single one of my customers, and I am forever thankful for everyone allowing me to continue this dream. If anyone has any questions, please reach out to me, and allow me to assist you. :) 

If you place an order, that means you agree to the terms above.